1. Introduction

JHR Air Solutions is committed to protecting your privacy and handling your personal information responsibly, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or engage our services.

2. Information We Collect

We may collect the following types of personal information:

• Full name and contact details (phone number, email address, postal address);
• Property address and service details;
• Payment and billing information;
• Any correspondence with us via email, phone, or online forms;
• Technical information such as IP address, browser type, and pages visited (via cookies or analytics tools).

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our air conditioning and refrigeration services;
• To issue quotes, invoices, and service confirmations;
• To respond to your enquiries and feedback;
• To send service reminders, promotions, or updates (if consented);
• To improve our website functionality and customer experience.

4. Data Storage and Security

All personal data is stored securely on protected servers.
We take reasonable technical and administrative measures to prevent unauthorised access, disclosure, or loss of your information.
However, no online platform can be guaranteed to be 100% secure.

5. Disclosure of Information

We do not sell, rent, or trade your personal information.
We may share your data only with:

• Service technicians, subcontractors, or delivery providers when necessary to complete a job;
• Legal or regulatory authorities if required by law;
• IT and hosting providers who assist us in operating our systems securely.

6. Access and Correction

You may request access to the personal information we hold about you, or ask for corrections if it is inaccurate, by contacting us at:
📧 info@airconditioningwarrnambool.com.au

We will respond to all reasonable requests in accordance with the Privacy Act 1988 (Cth).

7. Cookies and Analytics

We use cookies and third-party analytics tools (such as Google Analytics) to gather anonymous data about website usage, helping us improve our services and website performance.
You can disable cookies in your browser settings, though this may affect site functionality.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📞 0411 016 252
📧 info@airconditioningwarrnambool.com.au